Bright Sunshiny Day Cont’d.

David Lee TED talk

Last time, we heard David Lee[1] express his conviction that, far from destroying human jobs, robotic technology will unleash human creativity on a wonderful new world of work. His perspective is so remarkably and refreshingly upbeat that I thought we’d let him continue where he left off last week:

“I think it’s important to recognize that we brought this problem on ourselves. And it’s not just because, you know, we are the one building the robots. But even though most jobs left the factory decades ago, we still hold on to this factory mindset of standardization and de-skilling. We still define jobs around procedural tasks and then pay people for the number of hours that they perform these tasks. We’ve created narrow job definitions like cashier, loan processor or taxi driver and then asked people to form entire careers around these singular tasks.

“These choices have left us with actually two dangerous side effects. The first is that these narrowly defined jobs will be the first to be displaced by robots, because single-task robots are just the easiest kinds to build. But second, we have accidentally made it so that millions of workers around the world have unbelievably boring working lives.

“Let’s take the example of a call center agent. Over the last few decades, we brag about lower operating costs because we’ve taken most of the need for brainpower out of the person and put it into the system. For most of their day, they click on screens, they read scripts. They act more like machines than humans. And unfortunately, over the next few years, as our technology gets more advanced, they, along with people like clerks and bookkeepers, will see the vast majority of their work disappear.

“To counteract this, we have to start creating new jobs that are less centered on the tasks that a person does and more focused on the skills that a person brings to work. For example, robots are great at repetitive and constrained work, but human beings have an amazing ability to bring together capability with creativity when faced with problems that we’ve never seen before.

“We need to realistically think about the tasks that will be disappearing over the next few years and start planning for more meaningful, more valuable work that should replace it. We need to create environments where both human beings and robots thrive. I say, let’s give more work to the robots, and let’s start with the work that we absolutely hate doing. Here, robot, process this painfully idiotic report.

“And for the human beings, we should follow the advice from Harry Davis at the University of Chicago. He says we have to make it so that people don’t leave too much of themselves in the trunk of their car. I mean, human beings are amazing on weekends. Think about the people that you know and what they do on Saturdays. They’re artists, carpenters, chefs and athletes. But on Monday, they’re back to being Junior HR Specialist and Systems Analyst 3.

“You know, these narrow job titles not only sound boring, but they’re actually a subtle encouragement for people to make narrow and boring job contributions. But I’ve seen firsthand that when you invite people to be more, they can amaze us with how much more they can be.

“[The key is]to turn dreams into a reality. And that dreaming is an important part of what separates us from machines. For now, our machines do not get frustrated, they do not get annoyed, and they certainly don’t imagine.

“But we, as human beings — we feel pain, we get frustrated. And it’s when we’re most annoyed and most curious that we’re motivated to dig into a problem and create change. Our imaginations are the birthplace of new products, new services, and even new industries.

“If we really want to robot-proof our jobs, we, as leaders, need to get out of the mindset of telling people what to do and instead start asking them what problems they’re inspired to solve and what talents they want to bring to work. Because when you can bring your Saturday self to work on Wednesdays, you’ll look forward to Mondays more, and those feelings that we have about Mondays are part of what makes us human.”

We’ll give the other side equal time next week.

[1] David Lee is Vice President of Innovation and the Strategic Enterprise Fund for UPS.

Gonna Be a Bright, Bright, Sunshiny Day

We met Sebastian Thrun last time. He’s a bright guy with a sunshiny disposition who’s not worried about robots and artificial intelligence taking over all the good jobs, even his own. Instead, he’s perfectly okay if technology eliminates most of what he does every day because he believes human ingenuity will fill the vacuum with something better. This is from his conversation with TED curator Chris Anderson:

“If I look at my own job as a CEO, I would say 90 percent of my work is repetitive, I don’t enjoy it, I spend about four hours per day on stupid, repetitive email. And I’m burning to have something that helps me get rid of this. Why? Because I believe all of us are insanely creative… What this will empower is to turn this creativity into action.

“We’ve unleashed this amazing creativity by de-slaving us from farming and later, of course, from factory work and have invented so many things. It’s going to be even better, in my opinion. And there’s going to be great side effects. One of the side effects will be that things like food and medical supply and education and shelter and transportation will all become much more affordable to all of us, not just the rich people.”

Anderson sums it up this way:

“So the jobs that are getting lost, in a way, even though it’s going to be painful, humans are capable of more than those jobs. This is the dream. The dream is that humans can rise to just a new level of empowerment and discovery. That’s the dream.”

Another bright guy with a sunshiny disposition is David Lee, Vice President of Innovation and the Strategic Enterprise Fund for UPS. He, too, shares the dream that technology will turn human creativity loose on a whole new kind of working world. Here’s his TED talk (click the image):

David Lee TED talk

Like Sebastian Thrun, he’s no Pollyanna:  he understands that yes, technology threatens jobs:

“There’s a lot of valid concern these days that our technology is getting so smart that we’ve put ourselves on the path to a jobless future. And I think the example of a self-driving car is actually the easiest one to see. So these are going to be fantastic for all kinds of different reasons. But did you know that ‘driver’ is actually the most common job in 29 of the 50 US states? What’s going to happen to these jobs when we’re no longer driving our cars or cooking our food or even diagnosing our own diseases?

“Well, a recent study from Forrester Research goes so far to predict that 25 million jobs might disappear over the next 10 years. To put that in perspective, that’s three times as many jobs lost in the aftermath of the financial crisis. And it’s not just blue-collar jobs that are at risk. On Wall Street and across Silicon Valley, we are seeing tremendous gains in the quality of analysis and decision-making because of machine learning. So even the smartest, highest-paid people will be affected by this change.

“What’s clear is that no matter what your job is, at least some, if not all of your work, is going to be done by a robot or software in the next few years.”

But that’s not the end of the story. Like Thrun, he believes that the rise of the robots will clear the way for unprecedented levels of human creativity — provided we move fast:

“The good news is that we have faced down and recovered two mass extinctions of jobs before. From 1870 to 1970, the percent of American workers based on farms fell by 90 percent, and then again from 1950 to 2010, the percent of Americans working in factories fell by 75 percent. The challenge we face this time, however, is one of time. We had a hundred years to move from farms to factories, and then 60 years to fully build out a service economy.

“The rate of change today suggests that we may only have 10 or 15 years to adjust, and if we don’t react fast enough, that means by the time today’s elementary-school students are college-aged, we could be living in a world that’s robotic, largely unemployed and stuck in kind of un-great depression.

“But I don’t think it has to be this way. You see, I work in innovation, and part of my job is to shape how large companies apply new technologies. Certainly some of these technologies are even specifically designed to replace human workers. But I believe that if we start taking steps right now to change the nature of work, we can not only create environments where people love coming to work but also generate the innovation that we need to replace the millions of jobs that will be lost to technology.

“I believe that the key to preventing our jobless future is to rediscover what makes us human, and to create a new generation of human-centered jobs that allow us to unlock the hidden talents and passions that we carry with us every day.”

More from David Lee next time.

If all this bright sunshiny perspective made you think of that old tune, you might treat yourself to a listen. It’s short, you’ve got time.

And for a look at a current legal challenge to the “gig economy” across the pond, check out this Economist article from earlier this week.